Why SupportCenter Plus?
Multi-Channel Support
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Request Tracking & Automation
Automates the process of creating, organizing, tracking requests into a seamless process.
Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.
Account & Contact Management
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
Knowledge Base
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Self-service Portal
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Contracts & SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Time Tracking & Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Reports, Dashboards & KPIs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
More benefits
Mobile access
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.
Multi-language support
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
Add-ons & integrations
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
SupportCenter Plus works with
Platforms: Windows XP, Windows Vista, Windows 7+, Linux
Browsers: Internet Explorer 9+, Firefox, Chrome
Servers: Windows 2000 / 2003, Windows 2008 R2 (32 bit, 64 bit), Linux Servers, VM Ware
Database: PostgreSQL 9.2, MSSQL 2003, 2005, 2008, 2008 R2, 2012, MySQL 4.0
