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SupportCenter Plus Professional Edition

ManageEngine SupportCenter Plus, is a 100% web-based Customer Support and Service solution offering Ticketing, Contact Management, SLA Management, and Knowledge Base in one low-cost, easy-to-use package.
Manufacturer: Manage Engine

Why SupportCenter Plus?

 

Multi-Channel Support

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

 

Request Tracking & Automation

Automates the process of creating, organizing, tracking requests into a seamless process.

 

Business Units

Lets each division of your organization define their product or service specific configuration and work as independent units.

 

Account & Contact Management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.

 

Knowledge Base

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

 

Self-service Portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

 

Contracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

 

Time Tracking & Billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

 

Reports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

 

More benefits

 

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.


Multi-language support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.


Add-ons & integrations

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

 

 

SupportCenter Plus works with 

Platforms: Windows XP, Windows Vista, Windows 7+, Linux
Browsers: Internet Explorer 9+, Firefox, Chrome
Servers: Windows 2000 / 2003, Windows 2008 R2 (32 bit, 64 bit), Linux Servers, VM Ware 
Database: PostgreSQL 9.2, MSSQL 2003, 2005, 2008, 2008 R2, 2012, MySQL 4.0

 

Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 2 Support Representatives with 3 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 2 Support Representatives with 3 Business Units
$955.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 5 Support Representatives with 3 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 5 Support Representatives with 3 Business Units
$1,795.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 10 Support Representatives with 3 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 10 Support Representatives with 3 Business Units
$2,995.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 20 Support Representatives with 3 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 20 Support Representatives with 3 Business Units
$4,795.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 25 Support Representatives with 3 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 25 Support Representatives with 3 Business Units
$5,995.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 50 Support Representatives with 3 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 50 Support Representatives with 3 Business Units
$10,795.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 100 Support Representatives with 3 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 100 Support Representatives with 3 Business Units
$17,995.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 150 Support Representatives with 3 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - 150 Support Representatives with 3 Business Units
$19,995.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 5 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 5 Business Units
$375.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 10 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 10 Business Units
$695.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 20 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 20 Business Units
$1,275.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 25 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 25 Business Units
$1,445.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 50 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 50 Business Units
$2,595.00
Picture of ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 100 Business Units
ManageEngine SupportCenter Plus Professional Edition - Multi-Language - Subscription Model - Additional 100 Business Units
$4,995.00
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